Every Microsoft Customer Should Read This
RE: My response to a solicited inquiry following one service request, from the supervisor of customer relations at Micro-Soft
Dear Joe,
The quality of service I received when inquiring about how I could remove an earlier windows security update or reason why I could not, was unruly and "A typical”. This type of fast food, Persian bazaar, careless attitude is what one would expect from a traveling cure-all elixir salesman in a covered wagon and on his worst day, NOT even close to anything resembling an air of decorum one should expect and receive from anyone representing a major conglomerate such as Microsoft.
I did NOT need nor appreciate a fix-all or nothing, in favor of an otherwise obvious total lack of effort in discerning my intent and simply researching an archieve to at the very least, have me believe someone of minimal intellect was concerned in regards to a solution oriented direction.
I have not even begun to tell you how I feel nor will I. If you have any juice within the realm of quality control of customer service it would behoove you to reevaluate the criteria needed to satisfy even the most understanding of clients, for as we both know that "the level and quality of service is dictated solely by customer expectations". To that end, we must surpass or diminish because we could NOT!
I sent this over a month ago, twice, and still have not received a reply, hum.
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